FRENTING TERMS OF SERVICE

Welcome to Frenting.

These Terms of Service ("Terms") govern your access to and use of the Frenting platform, website, applications, and services (collectively, the "Platform") operated by Frenting LLC ("Frenting," "we," "us," or "our").

By accessing or using the Platform, you agree to be bound by these Terms.

1. Overview of the Platform

Frenting is a private peer-to-peer platform that enables individuals to rent, lend, borrow, and share spaces and items within trusted groups, friends networks, and Circles.

Frenting:

• Does not own, control, inspect, maintain, or manage user listings
• Is not a party to agreements between users
• Provides technology solely to facilitate connections and transactions between users
• Does not guarantee the quality, legality, safety, availability, or condition of any listing

All transactions occur directly between users.

2. Eligibility

You must:

• Be at least 18 years old
• Have the legal capacity to enter into legally binding agreements
• Provide accurate and truthful information

You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.

3. User Roles

Users may act as:

• Owners (listing spaces or items)
• Guests (booking or borrowing)

A user may act as both an Owner and a Guest.

4. User Content

Users retain ownership of content they submit to the Platform, including listings, photos, descriptions, messages, reviews, profile information, and other materials ("User Content").

By submitting User Content, you grant Frenting a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute, and otherwise use such content solely for the purpose of operating, maintaining, improving, promoting, and providing the Platform.

You represent and warrant that:

• You own or have permission to use all User Content you submit
• Your User Content does not violate any law or third-party rights
• Your User Content is accurate and not misleading

5. Listings and Transactions

5.1 Listings

Owners are responsible for:

• Accurate descriptions
• Pricing
• Availability
• Disclosing known hazards, defects, or limitations
• Establishing rules and expectations

5.2 Transactions

All bookings and agreements are between users.

Frenting does not guarantee performance, payment, fulfillment, return of property, or compliance by any user.

5A. Security Deposits

5A.1 Eligibility and Limitations

Security deposits are only supported for bookings of 7 days or less, due to limitations of payment authorization holds.

For bookings longer than 7 days: Security deposits may not be available. Owners are responsible for managing risk through other means.

5A.2 Deposit Authorization

Owners may require a security deposit for certain listings.

By booking a listing with a security deposit, you authorize:

• Frenting's third-party payment processor Stripe to place a temporary authorization hold on your payment method
• The hold amount specified at the time of booking

You acknowledge that:

• Authorization holds typically expire after 7 days
• Frenting does not control hold duration beyond what Stripe allows

5A.3 Purpose of Security Deposit

Security deposits may be used to cover:

• Severe damage to property or items
• Missing or stolen items
• Other losses caused during the booking period

5A.4 Claims Against Deposit

If an Owner believes they are entitled to all or part of the security deposit, they must:

• Submit a claim within the active authorization window (generally within 7 days of the start of the hold)
• Submit the claim no later than 48 hours after the booking ends
• Provide a description and, where possible, supporting evidence including photos

By using the Platform, Guests agree that:

• Frenting may charge the Guest's payment method for approved claims
• Such charges may be processed without additional authorization

5A.5 Role of Frenting

Frenting may, at its sole discretion:

• Facilitate communication between users
• Review submitted claims and responses
• Make a determination on deposit disbursement

However, Frenting:

• Is not obligated to investigate disputes
• Does not guarantee resolution outcomes
• Is not liable for decisions regarding deposit claims

All decisions made by Frenting (if any) are final and binding to the extent permitted by law.

5A.6 Release of Deposit Hold

If no claim is made within the applicable time period, the hold will be released automatically.

You acknowledge that refund timing depends on your bank or card issuer. Frenting is not responsible for delays caused by financial institutions.

5A.7 Insufficient Funds / Failed Charges

If a charge related to a deposit claim fails:

• You agree to promptly pay the outstanding amount upon request
• Frenting may suspend or terminate your account until resolved

5A.8 No Guarantee of Coverage

Security deposits:

• May not fully cover damages or losses
• Do not replace insurance
• Owners remain responsible for managing risk beyond the deposit amount

6. Friends, Circles, and Invitation Features

The Platform may allow users to create Friends networks, Circles, private groups, invitation-only communities, and other visibility controls.

Users are solely responsible for determining who they invite, accept, or interact with through these features.

Frenting does not verify relationships, affiliations, trustworthiness, or suitability of any user.

7. Contact Import Features

Certain Platform features may allow users to connect third-party services, including Google Contacts, for the purpose of locating and inviting friends.

By using these features, you represent that:

• You have authority to access and use the contacts you select
• You will not use contact-import tools for spam, unsolicited marketing, or abusive purposes

Frenting only sends invitations when specifically directed by the user.

8. Payments and Fees

Frenting may charge service fees, booking fees, transaction fees, processing fees, or other fees disclosed at the time of transaction.

Payments may be processed through third-party providers including Stripe or other payment processors.

You acknowledge that:

• Third-party processors maintain their own terms and policies
• Frenting is not responsible for payment processor actions
• Frenting is not responsible for disputes between users relating to payment

9. No Insurance

Frenting does not provide insurance coverage for users, listings, spaces, items, transactions, damages, theft, injuries, or losses.

Users are solely responsible for obtaining any insurance they deem appropriate.

10. Assumption of Risk

Use of spaces, items, equipment, and private property involves inherent risks.

You voluntarily assume all risks associated with use of the Platform and any listing, including:

• Personal injury
• Death
• Property damage
• Theft
• Misuse
• Equipment failure
• Environmental hazards
• Actions of other users

11. Release of Liability

To the fullest extent permitted by law, you agree to release and hold harmless Frenting LLC and its affiliates, and other users (including Owners and Renters), from any claims, damages, or losses arising out of: use of the Platform; use of any listing; interactions between users.

This includes claims arising from negligence, except where prohibited by law.

12. User Responsibilities

Guests agree to:

• Use listings safely and responsibly
• Follow Owner instructions
• Comply with all applicable laws
• Return items in original condition except for normal wear

Owners agree to:

• Provide accurate information
• Disclose known risks
• Maintain reasonably safe conditions

13. Prohibited Conduct

You agree not to:

• Misrepresent listings, availability, pricing, identity, or ownership
• Use the Platform for unlawful purposes
• Harass, threaten, discriminate against, or harm others
• Circumvent Platform fees in bad faith
• Damage, misuse, steal, or fail to return property
• Upload malicious code
• Harvest user information
• Use contact-import tools for spam or unauthorized solicitation
• Send excessive invitations
• Attempt to gain unauthorized access to accounts or systems

14. Communications and Electronic Consent

By creating an account or using the Platform, you consent to receive electronic communications from Frenting.

These communications may include:

• Booking confirmations
• Transaction notices
• Account notifications
• Security alerts
• Policy updates
• Service-related announcements

Marketing communications may be subject to separate opt-out rights where required by law.

15. Disputes Between Users

Frenting is not responsible for disputes between users.

We may, but are not obligated to: facilitate communication; assist in resolving disputes.

All liability remains with the users involved.

16. Right to Remove Content and Suspend Accounts

Frenting reserves the right, but not the obligation, to:

• Remove listings
• Remove User Content
• Cancel bookings
• Restrict access
• Suspend accounts
• Terminate accounts

when we reasonably believe a violation of these Terms, applicable law, user safety, or Platform integrity has occurred.

17. Indemnification

You agree to indemnify and hold harmless Frenting LLC, its officers, employees, and affiliates, from any claims, damages, or expenses (including legal fees) arising from: your use of the Platform; your violation of these Terms; your negligence or misconduct.

18. Limitation of Liability

To the fullest extent permitted by law:

Frenting's total liability shall not exceed the total fees paid to Frenting in the past 12 months, or $500, whichever is greater.

Frenting is not liable for: indirect, incidental, or consequential damages; lost profits or opportunities.

19. Platform Availability

We do not guarantee that the Platform will be:

• Uninterrupted
• Error-free
• Secure
• Available at all times

We may modify, suspend, discontinue, or remove features at any time.

20. Intellectual Property

Except for User Content, all Platform content, trademarks, branding, logos, software, designs, text, graphics, and materials are owned by Frenting LLC or its licensors and are protected by applicable intellectual property laws.

Users may not copy, modify, distribute, reverse engineer, or create derivative works without written permission.

21. Privacy

Your use of the Platform is also governed by our Privacy Policy.

22. Termination

We may suspend or terminate your account if you violate these Terms or pose risk to other users or the platform.

You may stop using the Platform at any time.

23. Governing Law

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law principles.

24. Dispute Resolution

Any disputes arising under these Terms shall be resolved by:

• Binding arbitration in Wisconsin
• On an individual basis (no class actions)

25. Force Majeure

Frenting shall not be liable for delays, interruptions, failures, or inability to perform resulting from events beyond our reasonable control, including natural disasters, acts of government, labor disputes, internet outages, cyberattacks, utility failures, pandemics, or other force majeure events.

26. Changes to Terms

We may update these Terms at any time.

We will notify users of material changes by posting updated Terms and updating the "Last Updated" date.

Continued use of the Platform constitutes acceptance.

27. Contact

Frenting LLC
PO Box 8745
Madison, WI 53708
hello@gofrenting.com